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Ordering Info, Returns |
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Account Payment Form
Ordering Info, Returns
Payment Methods
Acceptable payment methods are: all major credit cards (Visa, MasterCard, American Express, Discover), C.O.D. (we may require a credit card deposit, and there will be the addition of the COD charge), government and institutional purchase orders, money orders, certified checks, personal checks, bank checks and wire transfers. Personal checks, money orders and bank checks may be held for up to 3 weeks, until they clear our bank. To pay by check, money order, wire transfer, C.O.D., or purchase order, please contact our sales department at 1-800-628-0997 for further details. You can make credit card payments via telephone or our secure Web site.
Orders placed with an international credit card or orders placed with a U.S. credit card that are being shipped abroad may not be accepted due to verification issues.
In the event that we cannot verify billing information, we may require you to wire transfer payment prior to us shipping the products. At times, we may request a fax with a copy of your driver's license and front and back of the credit card being used.
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Order Processing/Verification Procedures
All orders are processed upon receipt. All items that are in stock normally ship before 3 p.m. the same business day from when the order has been processed. Most products are on hand for immediate rush delivery. Customers placing overnight and rush delivery orders should contact our sales department in order to confirm that we are able to meet your time constraints (800-628-0997). Due to the verification process, we are required to ship to the address where you receive your monthly credit card statements until or unless we have a positive order history with you. If the address you wish your order to be shipped differs from your billing address (the address to which your monthly credit card statements are sent), please use the toll free number on the front or back of you card to contact your credit card company and create an "alternate shipping address", which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.
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Shipping Fees and Policies
Shipping fees are calculated based on multiple criteria, such as weight, size, insurance, destination, price and shipping method. To calculate your shipping fees, please add your items into your shopping cart, select your shipping method, fill in your address, and click "View Final Total" (below the "Check Out" button). On orders with more than one main item, you may be subject to additional shipping charges, which you would be notified of prior to us billing your credit card. Due to price fluctuations on shipping, MD's Choice, Inc. cannot always offer price protection on already shipped products. We can say that the prices on most of our products have not raised since 1995. As our quantities of sales have increased, our production costs have decreased, which have absorbed most (but not all) of the shipping increases. We try diligently to maintain the lowest prices we can for the highest quality products in a given class.
We presently ship only with UPS for online orders. For orders shipping to Alaska, Hawaii And Puerto Rico please, select two day air or overnight delivery, as these orders cannot be shipped via ground delivery. For orders shipping to P.O. boxes and APO'S, please contact us to order by phone as these orders cannot be shipped via UPS. Please contact us if you need your order shipped by another method. If you do not select an appropriate shipping method, your order will be adjusted accordingly to the proper shipping method and rate.
MD's Choice, Inc. will always make every attempt possible to deliver ordered product(s) on time. MD's Choice, Inc. is not responsible for any delays that may be caused by shipping carriers. MD's Choice, Inc. bears no responsibility for delays as a result of weather storms, employee strikes or any other complications caused on behalf of our shipping carriers. Please note that the selected shipping method is only guaranteed from the date of shipment.
Free Shipping Promotion
The Free Shipping Promotion only applies to UPS Ground delivery which excludes Alaska, Hawaii, Puerto Rico and Post Office boxes as well as APO and FPO boxes and does not apply to Critical Care Meals (kit or Part 4, or the Total Mobility and any other oversized or overweight items.
There may be additional handling and insurance fees.
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Sales Tax
MD's Choice, Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Tennessee. Each customer shall be solely responsible for all sales taxes, or other taxes on orders shipped to any other state.
MD's Choice, Inc. is not responsible for any taxes or shipping charges on any item being returned.
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International Orders
International orders may be subject to local import fees, customs, duty, or additional taxes in the country of destination. MD's Choice, Inc. is not responsible for nor can offer any specific advice on import fees, duty, customs, or taxes that you may have to pay when your merchandise arrives. MD's Choice, Inc. recommends that you contact your customs import office for more information about potential charges BEFORE you place your order.
MD's Choice, Inc. is not responsible for any taxes, duty, customs fees or shipping charges on any item being returned.
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Problems with Your Order
Defective/Missing Items
All items sold by MD's Choice, Inc. is guaranteed by MD's Choice, Inc. to perform according to the manufacturer's guidelines. If you have received a defective item, MD's Choice, Inc. provides for replacement of the defective item. Please inspect your purchase upon receipt. Claims for defective, damaged or missing items must be received within seven (7) business days of receipt of the merchandise. Please contact our customer service department at 1-800-628-0997 to file a claim and receive a return authorization number (and replacement).
Prior to shipping, all packages are thoroughly inspected to make sure all contents are included in the box. If you are missing any items from your package, it must be reported to MD's Choice, Inc. within 2 business days so an investigation can be initiated. Failure to report a missing item within 2 business days will severely hinder any possible investigation.
Damaged/Lost Packages
In the event that a package is listed as being delivered and you have not received your package, please contact customer service so that a tracer investigation can be initiated immediately. Once a tracer investigation has been initiated, it may take up to 10 business days to complete. In the event that your product is delivered and damaged in transit, make sure to keep the original shipping box so it can be inspected at a later time. Damaged or misplaced items that were shipped out of North America via a freight company may take between 30-60 days for claim processing.
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Return Policy/Procedure
All sales are final on special orders.
All items eligible for return must be post marked within the RMA # in order for your return to qualify. Returns received without a valid return number will be refused and returned to you by the carrier.
All returns are subject to a minimum restocking fee of 5% of the total transaction charge unless your original order was prepaid. Returns are processed in the order in which they are received. Return processing may take up to 7 business days from the time your return is received. If you have a return that needs to be handled in an expeditious manner, please contact our customer service department, and we will do our best to try and accommodate you. Returns that require a refund may take an additional time before a credit is applied to your charge card. If you paid in payments, your refund may be made under the same terms you were given (or took). All returns must include all merchandise or services sold under the same order number and invoice. Please understand we can not resell most returned items at the regular price as heat and moisture effect the contents. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing.
How Do I Make a Return?
- To return an item, you must contact customer service at 1-800-628-0997 for prior approval and obtain an RMA number.
- All merchandise purchased from MD's Choice, Inc. is sold in its original factory packaging. Therefore, it cannot be returned unless it is in the original packaging and in the same condition in which it was sold.
- Place the manufacturer's box(es) into a shipping carton. Please DO NOT place stickers or shipping labels on or over the original manufacturer's package.
- RMA numbers are issued by phone, not via email.
- RMA numbers DO NOT guarantee final disposition. All return are subject to inspection.
- Any merchandise returned without prior authorization will be refused. Please ship your return parcel, UPS or Fed-Ex, via prepaid freight. We DO NOT accept C.O.D. or freight collect shipments.
Ship and Insure Your Return
We strongly recommend that you fully insure the package that you are returning. THIS IS FOR YOUR PROTECTION in the event that the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with proof of delivery. MD's Choice, Inc. shall not be responsible for items lost or damaged during transit. Postage, handling and insurance charges, both to and from our warehouse will be paid by you, the customer, and is nonrefundable. At our sole discretion, which shall not be unreasonably withheld, MD's Choice, Inc. may reimburse shipping charges related to the exchange of defective products.
Inspection Criteria
All items will be inspected and tested upon receipt. Any discrepancies will result in a package being returned to you and a credit or a replacement not being issued.
The following criteria will be followed in rejecting returns and refusing credit:
- Products that are improperly packaged
- Products that the original manufacturer's packaging was tampered with or had stickers or shipping labels posted on
- Products with any labels removed (UL listing, capacity brand name, UPC code)
- Product(s) that do not match the invoice
- Cracked or damaged components
- Any dents, scratches, writing, or other defacement or abuse
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Order Cancellations
In order to cancel your order, you must contact customer service during their hours of operation, which are 9am-5pm EST, in order to obtain a confirmation cancellation number. Cancellation requests sent through email or voice mail are not sufficient for canceling an order. Any package shipped out and refused may be subject to a 15% restocking fee and nonrefundable shipping charges.
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Rebates
All rebates are handled directly with the reseller (the company you paid the retail price to) unless clearly stated otherwise. We are not responsible under any circumstances for refused or declined rebates. Products offering mail-in rebates are nonreturnable to MD's Choice, Inc. once the rebates have been filed for. Be sure the product is working and you intend to keep the product before filing for rebates. Products missing UPC codes from the box, bottle, or package are nonreturnable and will be rejected or subject to restocking fees. If you have any questions regarding rebates, please contact customer service department before removing the UPC code.
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For individual consultation or questions about our products, call
1-800-628-0997
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